Privacy Policy

1. Introduction

This Privacy Policy explains how the Nigeria High Commission, London ("we", "us", "our") collects, uses, and protects your personal data when you use this platform to pay consular and administrative fees.

This policy applies specifically to this payment portal. It operates alongside, and extends, the Nigeria High Commission's main privacy policy, which governs the Commission's wider services and website. Where this policy is silent on a matter, the main Nigeria High Commission privacy policy applies. You can read it here: nigeriahc.org.uk/privacy-policy-copy

2. Information We Collect

When you use this platform, we may collect:

• Contact details — name, email address, phone number, and postal address
• Application details — your Application ID/Number and the services or fees you are paying for
• Applicant details — where you pay for family members, the names and details of each additional applicant
• Payment records — the amount paid, payment reference, timestamp, and payment status (we do not collect or store your online banking login credentials)
• Technical data — IP address, browser type, and basic usage data collected automatically for security and performance purposes

3. How We Use Your Information

We use your information to:

• Process and match your payment to the correct application
• Verify your email address and secure your account
• Send payment confirmations, receipts, and status updates
• Respond to support and complaint enquiries
• Detect and prevent fraud, and comply with legal and regulatory obligations

4. Payment Processing and Open Banking

Payments on this platform are made via Open Banking, powered by Endoz, a UK Financial Conduct Authority (FCA)-regulated payment provider. When you pay, Endoz connects directly to your bank to process the transaction.

This platform never sees, collects, or stores your online banking login details. Payment authorisation happens directly within your own banking app. Endoz processes the minimum data necessary to complete and confirm your payment, in accordance with its own regulatory obligations and privacy practices.

5. Sharing Your Information

We do not sell your personal data. We share information only where necessary, including with:

• Endoz, to process your Open Banking payment
• Relevant departments within the Nigeria High Commission, to match your payment to your application and process your request
• Service providers who support this platform (such as hosting and email delivery), under obligations to protect your data
• Regulators or authorities, where required by law

6. Data Retention

We retain payment and application records for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, and consular record-keeping requirements.

7. Your Rights

Depending on applicable data protection law, you may have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Cookies

This platform uses essential cookies required for the site to function, such as keeping you signed in and remembering your progress through a payment. We do not use cookies for third-party advertising.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected on this page with an updated effective date.